Your safety is our
top priority.
Every trip with Spark is designed for safety, with comprehensive insurance and real-time emergency features.
Rigorous Safety Infrastructure
We implement multiple layers of protection to ensure every journey in Kigali is secure.
Emergency Button
One-tap in-app button connecting directly to local emergency services (112) for immediate assistance.
Fully Insured
Comprehensive insurance coverage to protect both passengers and drivers on every single journey.
Vetted Drivers
Thorough background checks and document verification for all drivers before they join our fleet.
Maximum Security
Technology & Support
Our platform is built with safety-first technology and backed by a 24/7 localized support team.
Real-time Tracking
Live GPS tracking for every ride with the ability to share your location with emergency contacts.
Incident Reporting
Easy in-app system for reporting safety concerns or incidents instantly during or after your ride.
24/7 Local Support
Call +250 796 698 668 for help. Our average response time is less than 2 minutes.
EV Safety Standards
Our electric motorcycles are maintained daily and speed-governed for maximum comfort and safety.
Have a safety concern?
We take all safety reports seriously. Our support team is available 24/7.